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Return and Exchange Policy

RETURNS & EXCHANGES

Created: 20 January 2017

Updated: 10 June 2019

We have updated and simplified our returns and exchanges policy.

1. All COD orders: Replacement or store credit only.

2. All orders with any discount: Replacement or store credit only. 

3. No reverse pick up for sale products.

4. All orders sold on promotion days: Replacement or store credit only, and this applies only if there is a material defect. 

5. All digital payments without any discount: Refund or replacement or store credit.

For avoidance of doubt, only digital payments at full price are eligible for refund and only product charges are refunded. For shipping charges, we will deduct a maximum of INR 200 from the refund amount. 

For exchanges or replacements, only one exchange or replacement is allowed. 

    Procedure

    Depending on your order as mentioned above, you can opt for one of the 3 options mentioned below:

    • REPLACEMENT / EXCHANGE
    • STORE CREDIT / CREDIT NOTE
    • REFUND

    You need to fill the form on the website within 48 hours of receiving the product. 

    However the approval of return request is subject to the following conditions:

    • The returned product must be unused, and it must have all original tags and packaging intact.
    • All swimwear and cosmetics sales are final without any scope for exchange or refund. 
    • Products sold in sale will not be eligible for a reverse pick up. You have to self sent the products. Please refer the address below for the address.

    Return or Exchange Request?

    Click here: https://www.madish.in/pages/place-a-return-request

                                                    OR

    Email us on support@madish.in

    What do I do next after filing for return?

    The returns handling team will contact you via email within 3 working days.

    How do I send the product back?

    Option 1:

    • Please send the products back to the address mentioned below:

    Madish Style Bar Pvt Ltd, 507, Vardhaman Chambers, Cawasji Patel Street, Fort, Mumbai 400001.

    Option 2 :

    • We can arrange a pick depending upon the availability of the service in your area pin code.
    • It takes 7 working days for the product to be picked up. It is subject to the courier company can take longer than 7 days.
    • It takes 7 working days for the product to reach our warehouse. Please e-mail us on support@madish.in

    PLEASE NOTE:

    1. SALE PRODUCT ARE NOT ELIGIBLE FOR PICK UP.

    2. IN CASE OF REPLACEMENTS, YOU CAN ONLY REPLACE ONE PRODUCT FOR ANOTHER PRODUCT, IRRESPECTIVE OF WHETHER YOU BOUGHT IT AT FULL PRICE OR SALE PRICE. 

    3. IF YOU HAVE A CREDIT NOTE, YOU CAN BUY FOR THE VALUE OF THE CREDIT NOTE. 

      How do I get a refund?

      • Refund is subject to approval from the product inspection team.
      • The refund will be processed within 2 working days of receiving the product.
      • The amount will reflect in your original payment method or bank account the same day.

      WE CANNOT ISSUE A STORE CREDIT/SEND REPLACEMENT UNTIL AND UNLESS WE RECEIVE THE PARCEL

      Can store credit be refunded into my bank account?

      • In no situation can the credit note be refunded into your bank account.
      • Orders placed through credit note cannot be exchanged or replaced.

        IF YOU HAVE ANY QUERY REGARDING THE RETURN POLICY FEEL FREE TO CONTACT US ON support@madish.in

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