Return and Exchange Policy
Created: 15 June 2018
Updated: 01 July 2020
We have now revised our returns and exchange policy to make it more flexible and friendly for you. This policy comes into effect for all orders placed on and after 03 July 2020.
You can return your product.
- Returns can be completed in two ways:
Pickup: We offer one free product pickup from your location, subject to availability.
Self Ship: If pickup is unavailable at your location and you ship the product yourself, we will reimburse the shipping cost incurred by you. This reimbursement will be in the form of a store credit voucher at Madish. Just make sure you send us a copy of the shipping invoice.
- To initiate a return, click here.
- In case of any further assistance, please email us at firstname.lastname@example.org and we will address your query within 48 hours.
- We offer one size exchange or one replacement per order, subject to your requested product being available.
- In the event that your requested replacement or exchange product is unavailable, you will be given a store credit voucher with a validity of 365 days from issue.
- Refunds are available for full priced products.
- For products on promotions or sale, we offer a store credit voucher with a validity of 365 days from issue.
Our returns, exchanges and refunds are subject to our terms and conditions shown below.
Terms & Conditions
In order to successfully complete your return or exchange, the following terms and conditions apply.
- All requests for a return or an exchange have to be raised within 48 hours of receiving the product.
- If you are sending the product yourself, it must be delivered to our office within 10 days and you must send it only if your request is approved.
- If you have chosen the pick up option, the pick up will happen within 48 hours after your request has been approved. The pick up facility will only be provided if it is available in your location.
- All returned items must be unused, unwashed, without any evidence of perfume use and must be returned with original tags and packaging in place. All requests for products without tags will be rejected and they will be shipped back to you.
- The quality control team will take the final call on returned items and their decision on this matter is final.
- In case you have received a damaged or a defective product, please notify the customer care team via email or call within 24 hours with the snapshot of the product. The snapshot should show the product in full with tags and also clearly show the defect or damage.
- If you want to exchange a product at a higher price and its price has changed to a lower price after your purchase, you will only be eligible for a product replacement.
- Exchanges or replacements can be made only once per order.
- Sale products or promotional products or products bought using discount vouchers are unavailable for a refund.
- The entire process will take between 8-10 working days. In case of any unforeseen event or delay, it could get delayed as per the event.