Return and Exchange Policy
Created: 15 June 2018
Updated: 20 August 2019
At Madish, we have a transparent returns and exchange policy:
- For all cash on delivery (COD) orders: Replacement or store credit only.
- For discounted orders: Replacement or store credit only.
- Free reverse pick up: Unavailable for sale/discounted orders.
- Reverse pick up available at a cost of INR 150 for discounted orders. This has to be paid in advance by credit / debit card, UPI, digital wallets or bank transfer.
- Refund, replacement or store credit is available only for prepaid orders purchased on MRP and only product charges are refunded.
- Only one replacement, exchange or store credit is available.
- Irrespective of circumstances, any sale or discounted products / orders are unavailable for a refund.
In summary, only prepaid orders purchased at MRP are eligible for refund. Only product charges are refunded after deducting the shipping charges. We shall deduct a maximum of INR 199/- from the refund amount towards shipping charges.
For the purpose of clarification:
1. Reverse pick up means product picked up from your premises by our logistics team.
2. An order that has even one discounted product will be considered as a discounted order.
Kindly contact our customer care team via the following channels within 48 hours of receiving the product.
- Via email at firstname.lastname@example.org
- Call or SMS or WhatsApp us at +919619639688
- Monday to Friday: 10 am to 7 pm.
- We are off on Saturday, Sunday and Public Holidays.
In normal course, we aim to address your query within 2 working days after we receive your communication and the entire process will take between 8-10 working days.
Points to Note
In order to successfully resolve your return or exchange, the following points need to be remembered:
- Return / Exchange request to be raised within 48 hours of receiving the product.
- If you are sending the product on your own, it must be delivered to our office within 7 days, if your request is approved.
- If you have chosen the reverse pick-up option, the pick-up will happen within 48 hours after your request has been approved. The reverse pick-up facility will only be provided if it is available in your area.
- All returned items must be unused and unwashed and must be returned with original tags and packaging in place.
- All requests for items without tags will rejected and they will be ineligible for returns.
- The quality check team will take the final call on returned items and their decision on this matter is final.
- In case you have received a damaged or a defective product, please notify the customer care team via email or call within 24 hours with the snapshot of the product. The snapshot should show the product in full with tags and also clearly show the defect or damage.
- Shipping charges are non-refundable.