Created: 15 June 2018
Updated: 20 July 2023
Our return policy is shown below. Please note that some products could have a different return policy from the one shown below. In such cases, the policy mentioned in the product page will prevail.
To go to our return portal directly, please click here.
- Timeline: Please file your request within 7 days of receiving your order.
- Return: All eligible orders can be returned against which we will issue you a store credit voucher called Madish Credit.
- Replacement / Exchange: Provided for all eligible orders. However, if a replacement product is unavailable at the time, Madish Credit will be issued.
- Validity: Madish Credit is valid for 365 days from the date of issue.
- Cancelled Orders: All prepaid orders which are cancelled before dispatch will be refunded to the original source of payment in 5-7 working days.
GENERAL TERMS & CONDITIONS
- The standard method to return a product is by using our free pick-up service. Kindly note that this service is subject to availability at your pin code.
- Pick-up will be attempted twice. If both attempts fail, you’ll have to self-ship the product. The actual cost of shipping incurred by you will be reimbursed as Madish credit. The maximum amount we will reimburse is INR 250.
- For a return request to be accepted, all returned items must be unused, unwashed and have their original tags, stickers and packaging intact.
- Your store credit will be issued only once per order.
- Products bought using a store credit are non-returnable / non-replaceable.
- Madish Credit will be issued after your products are received at our warehouse and passed by the quality control team.