Return Policy

Created: 15 June 2018

Updated: 18 May 2022

Kindly have a look our return policy shown below, along with our general terms and conditions. The link to our return portal is at end of this page.

RETURNS

  1. Unless specifically mentioned otherwise on the product page, you can return your product and opt for an online store credit voucher for your order.
  2. If a product in non-returnable, it will be clearly mentioned in red colour on the specific product page itself.
  3. The default method to return your product is using our pick-up service. It is currently offered for a nominal charge of ₹29 and is subject to availability.
  4. If you want to self-ship yourself, you can do so. Just make sure you inform us in advance.
  5. If eligible, only one return allowed per order. To clarify, an order placed using a store credit voucher is non-returnable.

EXCHANGE

  1. If you want to exchange your product, you have to file for a return as highlighted above and once you get your store credit voucher, you have to place a new order yourself.

REFUNDS

  1. All products bought on full price are eligible for a refund. If eligible, your refund will be made as soon as possible and in any case, within 30 days after approval.
  2. Discounted products or products bought during any promotion period are only eligible for an online store credit voucher.

GENERAL TERMS & CONDITIONS

  1. All return requests have to be raised within 7 calendar days of receiving the product. These requests can be approved or declined.
  2. If you have opted for a pick-up service, we will aim to get it picked-up as quickly as possible.
  3. If you are sending the product yourself, you have another 7 days to have it delivered to us, for a total of 14 days.
  4. All returned items must be unused, unwashed and have their original tags/packaging intact. If we find that the returned items are in breach of this, we will ship them back to you. Our decision on this is final.
  5. Personal products such as innerwear, accessories, customized products and products bought using our store credit voucher from a previous order are non-returnable at all times.
  6. Your store credit voucher, valid for 365 days, will be issued once your products are received by us and passed by the quality control team.
  7. In the normal course of business, the entire process can take 10-12 working days.
To initiate a return, please click here.

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