I really love this pair of flats, which is why I reordered them. I placed my order on November 10th and received it on November 13th. Since that day, I have been following up on the replacement and refund process, but I haven't received any response from the company. I requested a replacement on November 13th as soon as I received the shoes, and the delivery person came to pick them up on November 23rd. Since then, there has been no further communication.