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Madish Help Centre

How can we help you?

Product

How do I know my size?

What products do you have?

From where do you get your products?

I really like some of your jeans. But my size is unavailable. What do I do?

I really like some of your tops and high waist jeans. But my size is sold out. Will you restock?

Will your jeans fade after washing?

Do you provide a guarantee on your product quality?

Ordering

How can I place an order?

How will I know my order has been placed?

I want to edit my order. Can I?

Can I cancel my order?

Payments

How can I pay you?

Your website says COD is unavailable in my location. Why?

Can I pay by bank transfer?

Can I pay you by cheque?

Shipping

When will you ship my order?

Where do you ship your orders from?

Do you ship internationally?

How much do you charge for shipping?

How long will it take for my order to reach me?

I have placed an order many days ago. It is yet to be delivered. When will I get it?

The delivery person is unwilling to give me change for my COD order. Why?

Returns, Exchanges & Refunds

Can I return my order?

I have a fitting problem. Can I place a return request?

My product has a defect. Will you refund?

I have received my order, but I'm unhappy with the product quality. Help!

I have received my order, but I've changed my mind now. What next?

Will someone pickup the goods from my location?

Can you replace my product first and I'll then send you my old product?

If eligible, will I get a full refund?

How will I get my refund?

How long will it take to process my refund?

How many times can I exchange?

About Us

How many people are there in your company?

Where are you based out of?

Do you have a physical store?

Where is your office?

What are your office hours?

Can I visit your office?

Career

I want to work for you. Can I?

Are you looking to hire in any specific area?

Do you offer internships? Are they paid?

I'm a model. I want to work part time for you. Can I?

Business

Can I become your reseller?

I have some awesome products. Can I supply to you?

I want to manufacture for you. Can I?

Grievances

I am unhappy with the response of your customer service team. Whom can I speak to?

I placed an order using COD. I now want a refund, but your customer service officer is refusing it.

It has taken a long time to replace my order. Why?

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